
Valve‘s leadman Gabe Newell had a little chat with Penny Arcade recently. Valve has always had the reputation of being on the side of gamers, but now they are standing together with us even stronger than I would have expected. As we know, DRM is a big issue in PC-gaming. At the very least it is a hinderance and, at worst, can out-right kill the ability to play the game. A prime example has been Ubi-soft‘s Assassin’s Creed 2.
Now back to Gabe.
Gabe has come out with the following statement about the demonic protection game companies use: “You know, it’s a really bad idea to start off on the assumption that your customers are on the other side of some sort of battle with you.” That’s a smart consumer perspective on Valve’s part. Usually companies tend to look it from their own perspective, but Valve is the least hostile towards gamers than any company out there.
He continues: “We tend to try to avoid being super dictatorial to either customers or partners. Recently I was in a meeting and there’s a company that had a third party DRM solution and we showed them: ‘Look, this is what happens, at this point in your life cycle your DRM got hacked, right? Now let’s look at the data, did your sales change at all? No, your sales didn’t change one bit.’”
Or, even worse, the company might have lost money, because we don’t want this insane DRM brick wall in front of us. The DRM often hurts legit gamers more than those who hack the game. I know I have always had a douting mind about Valve due to their power, but this shows, at least at this moment in time, that Valve actually has our interests in mind. What do you think? I can guess that a lot of people will be happy with Gabe’s talk, but what should be the best approach to keep games secure and accessible?









No one can offer me any words that would sway my thoughts on DRM. A vile thing that must be Executed with a might Axe. Done Bear
I’ve been lucky enough to have very little ill-effect from DRM till this point, but I know plenty of people (legit customers), that have after weeks and dozens of support emails simply trashed their discs, because they couldn’t use the product they paid for.
As for Valve;
I’ve been a very loyal customer for years and prefer to get any new game on steam, when available. There’s no doubt in my mind that Valve is a legitimately customer-first focused company. Gabe is a very intelligent business man that seems understands the market and customer better than anyone. Hell, he even seems to understand us as customers better than we do ourselves. One thing’s for sure; He ain’t no fool (like most company executives)!
So they’re gonna be DRM nazis AND STILL COMPLAIN ABOUT SECOND HAND SALES! Game companies….sigh. Now, back to my Vita!
Keep up the great posts Tim!
yeah I haven’t run into any DRM but I onyl have like 5 PC games and 2 PCs to play on.
It is nice to see someone in control say how we feel about DRM. Nobody likes DRM. There are always going to be people that take and people that give. DRM suppresses some takers and pisses off most givers. So, i think people in support of, or indifferent to, DRM should pay close attention to Gabe.
Uhh…i dont know of a single DMR that wasnt cracked… so the only ppl that actualy get it in the butt are the legit customers…and once burned i can tell you…youll think twice before you buy anything with DRM shit on it…
vavle is the best. yay valve.
There’s only one rule: Treat your customers with respect! Appart from Steam and recently Origin I managed to stay a way from any kind of DRM systems. I also never bought a single mp3 song, not until Amazon introduced the DRM free downloads. Until today, iTunes never saw a single Cent from me.
There’s only one rule: Treat your customers with respect! Appart from Steam and recently Origin I managed to stay a way from any kind of DRM systems. I also never bought a single mp3 song, not until Amazon introduced the DRM free downloads. iTunes never saw a single Cent from me.
I love valve. They always seem to make their customers happy. The sad thing is, gaming company’s now seem like they are out to get their customer. Definitely not out there to make us happy. Such an odd business ths is.
dont you have the saying, happy employees work harder? that also goes for, happy customers are buying customers. Gabe knows how to make his customers happy.. therefor they are buying. other companies should follow that..
I would vote for gabe newell to be president of the US and its good to know someones got the balls to tell all those companies there wrong about drm
I am not sure if Valve has the gamers interest in their mind. They simply have steam. What better DRM solution is there than that? If look at steam is is simply another type of DRM solution. But at least a working one.
If Valve implements now a digital download used game market mechanism then I love Valve without any doubt ever.
Sounds like clever promotion. We at valve dont like DRM(we just offer a service which is one)
“what should be the best approach to keep games secure and accessible?”
In one word “DRM”. Because there is no real alternative (no, the honour system dont work) and without one, the devs will push to make the games more and more online, eventually leaving us with a stupid console(server, not gaming one). we can already see the, trying to push us in that direction using baby steps, allowing you access to certain features/stats/items/etc in games only if you are connected and authenticated. (the ultimate DRM)
and with the improvement in the internet infrastures way may find
so eventually they will continue to move
It’s funny how he talks about DRM when ValVe was the company that introduced the first form of DRM (a predecessor you might even say) in the form of STEAM back with the release of half-life²
…
on a personal note: I hated STEAM for what it was. After an insane amount of lawthreads etc. they flinched and implemented an offline mode; and I think since then has the platform evolved into something that I’m no longer “afraid” of using as a form of purchase (just did with Alan Wake) or even to have on my computer in general … not so much with origin though –_–
I agree, Valve shouldnt be put on such a pinacle while they were the first who started this in their own form. And then we haven’t discussed the contract they demand you to sign if you want to be able to play their games. I’m really not that happy with Valve through their Steam. I’m always very doubtful as how good the company is… I wouldnt be surprised if this would be a hinderance to Valve themselves. Now they would lose a couple of games that they could have locked through Steam.
It would be interesting to see a statistic comparing expenses of people who play online only games i.e. WOW or services like onlive and others.
I bet that they pay more for the “service”, which is unfortunate since this exactly where we going, sure we are still long way from there infrastructure wise etc but dont kid yourself they can see that DRM or any other method of protection invasive or not on our side is useless for the most part and all those those online passes and ingame option that are dependant on their servers to function are going there. Because they know that on their servers this is the most manageable environment they can get.
yea yea….all those private servers for WoW,Diablo2 and from what i hear batlenet2 got emulated as well ^^…now tell me how is that for a manageable enviorment ^^
the only game that runs as a service and i support 1000% is LoL…cus the game is FREE!!!and not some half ass free model that cuts the game in half but all gameplay essential components are free…you pay for cosmetics…off to playing LoL
I’ve said it before and I’ll say it again. Steam is the PSN/XBL for the PC. Origin, GFWL, Securom, Rockstar Social Club, Ubisoft all ruin the experience especially when you need to use them on top of steam. It is just another account to manage.
However I did buy a PS3 because of Steam in the first place. Infrastructure and internet avaliblility plays a massive roll. Next week I might loose internet capability all together. That means no game installation possible, no business related work, no EBC, ect all because the zone I am moving does not have enough ports on the exchange or the lines for it.
Ofcoarse I wouldn’t complain if I had the option of when the internet is gone just pop in a disc and play or have the clearance to the game saved somewhere on your pc. But I don’t. And as Microsoft xbox 720 rumour goes the only non intrusive way to stop second hand gaming is the same way PC gaming is currently working, tie a game key to an account.